On November 30, 2022, ChatGPT was released. Since then Artificial intelligence (AI) has become a game-changing technology. It is reshaping everything, including social media marketing.
There is an endless stream of content on social media as brands and influencers desperately seek attention. And AI is at the center of all this.
It is unwise to adamantly dismiss AI. According to an analysis of over 15,500 news articles and blogs, there was a staggering 550% increase in interest in AI from 2022 to 2023. Social media marketers are swiftly caught on. More companies are planning to double or even triple their use of AI across various activities.
Source: Hootsuite Social Trends 2024 Survey
The Surge in AI Applications
The Hootsuite survey reveals compelling statistics showcasing the surge in AI adoption by organizations. In 2024, there is a projected 318% increase in the use of AI for customer support activities and a 260% increase in AI utilization for image editing.
Consumer Skepticism: Adopt with Care!
It is not all fun and game having an AI tick off some tasks from your busy schedule. A lot of people are having doubts. The survey uncovered that 62% of consumers are less likely to engage with and trust content if they know it was created by an AI application. Adopt with care.
Generational Divide in AI Trust
Your uncle does not really like this whole new AI thing. So keep in mind that different generations perceive AI-generated content differently.
Gen Z appears more adept at distinguishing between AI-generated and human-created content, expressing higher levels of trust and engagement. In contrast, baby boomers exhibit the opposite tendencies, showcasing a greater reluctance to embrace AI-generated content.
Redefining Authenticity in the AI Era
Despite some people’s doubts, AI is inevitable on social media. So marketers will have to redefine authenticity. In 2024, the most successful brands will shift their focus from who (or what) creates the content to the brand experience it provides.
With AI in the mix, the critical questions become: Does it feel right? Does it reinforce the brand? Does it work? By addressing these, concerns about whether a bot created the content become secondary.
Working Smarter with AI
Here is what to do if you’re a marketer or brand trying to effectively navigate the AI landscape in 2024:
Know Your Audience: Understand your audience’s perceptions of AI based on factors like age, culture, geography, or interests.
Delegate Wisely: You should know which tasks to delegate to an AI and which require a human touch.
Establish AI Policies: To avoid potential pitfalls, set clear policies and best practices for AI usage in social media.
To Sum this Up: Do Not Fight AI
AI is not going anyway it’s here to stay. Brands that embrace AI intelligently, consider consumer perceptions, and redefine authenticity, are poised to thrive in this new digital landscape.
Note: The statistics and insights mentioned in this article are derived from the Hootsuite Social Trends 2024 Survey.
Remember, in the dynamic world of social media, adapting to technological advancements like AI is not just a choice—it’s a necessity for those who aim to lead the way in 2024 and beyond.
PS: 2024 is going to be a competitive year for brands on social media. If you’re tired of worrying about when or where the next customer for your business will come from, let’s talk. Contact Shukuru Amos from Tanzlite at +255 742 085 089.
Are you a founder sitting behind a mahogany table, the old CEO way, and with zero online presence? Then you have to consider what that does to you and your company.
Social media is where successful brands are built. Brands that gain, not just followers, but interests and revenue. To achieve this kind of success, a brand needs a human element. Who best to do it if not the founder?
If you are not making your online presence felt to the world, you are sending your brand to the realms of the unknown.
Now is not the time to play low-key and leave it all to the marketing department. It is time to become a Chief Storyteller. If you don’t know how to do it, ask your marketing team for assistance.
CEOs can use social media to position themselves as industry leaders and brand storytellers. And by doing so, the interaction they generate will bring traffic to their business. This is by far the best digital strategy; founder + company marketing.
Your job as CEO of a startup is to be the Chief Storyteller and the brand ambassador sharing your company’s story every chance you get.
Companies realized a while ago that going digital is important. So they flocked there. Most companies are spending a lot of money on promotions. From influencers to ads –you name it. But for some reason, they struggle to establish a genuine connection with the target audience. Why? Well, that’s because there is a missing part to their online marketing efforts.
Why a Founder/CEO Marketing is Important?
CEOs who have abandoned social media may be ‘quiet quitting’ on their own business. You will lose a big chunk of people to your competitors who, in addition to company posts, have a digitally outspoken personality that gets eyes to their brand.
Professor Ndubuisi Ekekwe, faculty lead at the Tekedia Mini MBA program, is an excellent example of founder marketing. He is one of LinkedIn’s top voices from Africa, engaging an audience of over 165,000 people. He is aware that a company alone (Tekedia Institute) alone will not suffice. So being active, and writing extensively on his personal profile draws students to the Tekedia Mini MBA program.
Ndubuisi’s posts are more than simply his company updates. He contributes value and knowledge in his posts. This strategy fosters his image of a thought leader and a person that has wisdom.
Undoubtedly, a post on the CEO’s profile will gain more attention than one on the business page. Speaking from a human perspective is more impactful.
Founder’s Personal Brand: A Brand’s Best Ally
Founder’s (or CEO) marketing will complement your company’s brand marketing in a way outsider influencers can’t. It can help earn genuine engagement of the Brand and the audience.
Businesses cannot succeed without trust. The online visibility of the founder opens the way for credibility and trust in the Brand. See the image below:
If Microsoft promoted this from their company page, they wouldn’t get this much engagement. Why? People don’t often interact with a company page. Microsoft has over 10 million followers but likes on its posts rarely pass 200.
People need a face, not a logo. A logo cannot achieve the level of trust that a CEO of that Brand can establish. Founder Marketing contributes to the Brand’s increased visibility.
As a social CEO, you must engage with your audience meaningfully. That can take the shape of Tweets, Linkedin Posts, TikTok videos, or whatever platform you like. Just be careful not to post all about your business. Share your opinions on pressing matters such as geopolitics and how they affect business. Sometimes remember the youth and share experience-based career tips. You will be likable.
Ryan Reynolds making fun of Nuvei CEO for not being on social media
Real personalities breathe life into brands. Especially now that demand for business transparency is greater than ever. A CEO can win over consumer trust and create emotional bonding with other people.
A social CEO consequently becomes the public face of the Brand or business. Furthermore, it is comforting to learn from their engagements that CEOs are not distant figures who only attend meetings.
A Tweet or a Post by a Social CEO is not just another noise in the realm of Social Media. It is an echo of their remarkable Leadership.
P.S.: If you are looking to see how a mix of founder and company marketing will help grow your business, click HERE to contact us.
The world is full of brands echoing in every corner. Everyone claims to be unique and the best. But in a hurry to identify as a brand, everyone is doing what is already being served to the audience. It is easy to choose a path that is generic and become mired in mediocrity.
When so many companies offer the same thing, you may stand out by developing a unique content strategy and engaging with something your competitors do not.
You can have a perennial presence by posting Happy Sunday, Monday, and Friday; Happy Holidays or Morning Wishes, but will this help you make an indelible presence?
In the history of customer complaints, no one has ever complained that a company did not wish them a happy Easter, New Year, Eid, or any holiday.
Nor has it shown to influence purchase or engagement. "I'm buying because they posted Happy Eid" never happened.
Being distinctive doesn’t just mean being seen; it also means having the power to establish your presence by creating a persistent impact. Your efforts to foster trust, authenticity, and value for customers are just as important as financial investments in your company.
Anyone can use images from photo stock, but you must work exclusively to establish yourself as ‘Exclusive.’ It is entirely up to you to stand out or be generic and give up your Uniqueness.
What everyone is doing
Companies that are unfamiliar with the game copy exactly what another company does. This is what makes them the same as any other company. They usually post:
Their team: You will only attract job seekers wishing to work at your company.
Holiday wishes: If every company does that, why do it?
Overly Promotional Content: They aggressively market their goods or services and engage in direct sales instead of building genuine connections with the audience.
Scarcity Mindset: Companies with a scarcity mindset only focus on the now. They fail to invest in things that take time but guarantee long-term returns, such as a content strategy for authority building.
Creating content and doing activities that demand effort and resources establishes credibility and proves that you are confident in your offering. It gives the impression that you want to provide the best for your customers. Your customized marketing means you have put efforts to understand the needs of your target audience. It is a way to create an emotional bond with your customers or audience.
In social media, you can break away from the herd by signaling your investments in long-term relationships with your customers. This means posting opinionated and experience-driven insights. Not the generic stuff. It is how you can build a powerful brand presence:
1. Share case studies or testimonials
Social Validations are the voice of your credibility. Case studies are a great way to show how your product helped the real user instead of mere claims. It is human psychology to seek out references and experiences of others to help them make their choices. By considering other people’s decisions, it can aid in personal decision-making.
2. Organize webinars
There are numerous platforms available to get on a live conversation with your audience, including X Spaces and Linkedin Live. Webinars can showcase your brand’s online presence, engage and educate your audience, and turn leads into actual clients.
3. Diversify your content
Nothing makes you fall into the pack more than being overly promotional. Sharing opinionated and experience-driven insights give your customers something they don’t usually see from other companies. Brands that know what works have a combination of educational, entertainment/Inspirational, and Promotional content. They don’t focus on promotional content alone.
4. Play the long game
Valuable content may take longer to give results, but it will have a lasting impact. Your communication and engagement with the audience should all show your authenticity. Play the long game and you will benefit from the compounding return of your efforts.
A crowd of brands is out there, and people’s attention spans are short. Unique content imprints your brand image in the mind of customers. Which leads to word of mouth, the magic of business growth.
Your content should address their pain points, offer solutions to their problems, and serve as a bridge between your brand and the customers. Customers who are happy with your services or product will be your most loyal advocate.
The generic approach might appear quick and simple, but you must go above and beyond to establish your brand authority. Don’t have some Brand B; replace your Brand A. You can stand apart from the noise by giving your brand a distinctive voice.
Remember, uniqueness lives on the edge, where there is less crowd.
The importance of social media marketing for small businesses has increased substantially in recent years, as more and more companies look to get their message out to as wide an audience as possible.
Let’s be honest, Instagram is one of the top social media channels without a doubt. But as a small business owner can you use this platform to get the best results?
Yes, you can. It’s no secret that Instagram has become a channel used by some of the largest companies in Tanzania. And these large companies have used their brands to push themselves to the next level and dominate the space on Instagram.
Currently, Instagram seems to be the latest and greatest way to market your business. However, it’s still a challenge if you don’t know what you’re doing. This is especially true if your business is relatively small.
Small business owners have a lot on their plates, doing everything they can to stay in business. One important task that often gets neglected is marketing their business online
The main reasons why small businesses should consider using Instagram for marketing are; building your brand, helping people understand your business, and connecting with new customers.
Is there a way for the little guy to get in the action? Yes, this post is written specifically for small businesses to help you determine how you can use Instagram to grow your business, and avoid some of the common traps that other small businesses have fallen into when trying to use Instagram to their advantage.
1. Start with your bio
Did you know, it takes less than 7 seconds for someone to see your bio?
Your bio is the first thing that potential customers see on your profile when they search for you.
We all want our brands to be approachable, relatable, and memorable. This is why bios are so important – not only do they help create an emotional connection with your target audience, but they also make finding you online easier. When people read your bio, they have a better idea of who you are, what you do, and what makes you different from everyone else.
The best way to fill your bio is by being authentic. Make sure you use real information, such as brand name, rather than making an impersonal bio.
Even if you think your bio is perfect, just re-write it a couple of times until it’s better suited for the role you want to play.
2. Find your ideal customers.
One of the best ways to find your ideal customers is to look at user accounts on Instagram and look at what they post about the businesses they’re following.
You can even analyze which accounts they follow based on the types of posts they send out, the images they post (e.g., product shots, promo photos), and the keywords they use in their captions. This is a powerful analytical tool and it can help you find the right Instagram followers for your business very quickly.
3. Create content
You know your target audience, but do you know what kind of content will make them engage with your brand on Instagram?
Content is king. If you want to drive leads and engagement, you need to create content that addresses their issues and concerns.
Whether it’s about their favorite sports team or their latest fashion trends, make sure your posts are designed to engage with your audience as effectively as possible. Bloggers who create content regularly are more likely to see higher engagement on their accounts.
4. Post-high-quality photos
The trickiest part of creating product photos isn’t thinking about what you want the pictures of your products to look like.
It’s thinking about how you will get the product photograph right. When you take a group photo of all your products, everyone looks like they belong in the same photo.
But if you all take different pictures of the product separately, with slightly different lighting and angles overlaid on top of each other – no one looks like they were taken at the same time.
Don’t worry, you don’t need professional skills or even a good camera to succeed. Your phone creates magic with this simple application; Adobe Lightroom, Canva, Pixlr, Inshot, and PicsArt.
These are applications that are very simple to use and edit your content through your smartphone.
5. Use hashtags
You want your Instagram posts to be memorable and easy to share, so use Instagram hashtags that will help you stand out from your competitors.
Be strategic about how you use them. For example, don’t use the same tag three times in a row. Or choose one that’s highly popular among your users.
The key is knowing when to use them and when to avoid them. First make sure people are using them, stay relevant to the brand and create branded hashtags. Also, monitor competitors and key industry figures and use event-specific hashtags.
The proper using hashtags in your social media drive more people to your page. Also, it interacts with your content and expands your brand presence.
Conclusion
With the right Instagram marketing strategy, you can make your business look more professional and generate more leads. This means more sales and more money in the bank!
There is a lot that can be done by simply creating an Instagram account for your small business but it’s not enough to just pop out a picture with your company logo on it and call it a day. There are so many Instagram accounts out there and so many ways you can promote your business with just a few clicks of Instagram.
More and more people are using Instagram to discover brands, learn about new products and services and connect with others who share the same interests as they do. For this reason alone, it’s worthwhile checking into how Instagram can help your business grow.
This article was written by Nasra Mohammed, a Digital Marketing Specialist at Bridging Technologies Ltd.
The introduction of Facebook Shops could be the end of e-commerce websites as we know them. On Tuesday, May 19, 2021, Facebook launched Shops. A new e-commerce feature aimed at helping small businesses create shops on Facebook and Instagram where they can upload their catalog.
This will bring an Instagram shopping tab, shoppable live stream, and more.
The shops will be powered by third-party services such as BigCommerce, woo-commerce, and Shopify. It is clearly Facebook is aiming to turn the social network into an all-in-one shopping destination.
In a Facebook Live, CEO Mark Zuckerberg said, “We are seeing a lot of small businesses that never had an online business get online for the first time. He also added,” if you can’t physically open your store or restaurant, you can still take orders online and ship them to people.
This innovation has come at a perfect time where there is a surge in internet use with people looking for things to buy online while staying at home.
What does this mean to e-commerce websites?
It’s obvious that Facebook is eyeing big on e-commerce by bringing dawn to social shopping. The platform comes with features to enable a user to complete payments within Facebook without the need to leave the platform.
Could this be the death of e-commerce websites? If people will be empowered to shop and engage with their friends within one place, what will happen to classified platforms and other e-commerce sites? The competition will take an entirely new heightened level.
But here is the thing, while shops are free you’ll probably need to spend a few dollars to push your products to reach more buyers. In this case, you probably still need to list your product on other established buy and sell platforms.
Reaching people on Facebook isn’t free anymore, you can prove that by observing the dwindling engagement in Facebook pages.
Facebook Shop has begun to roll out in the USA, expecting to reach other users sometime this summer.
